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It’s undeniable; the pandemic has proven that digital is no longer exclusively for the disruptors. Every enterprise must embark on a digital transformation journey if it hopes to compete in the post-pandemic world. While some life insurance and annuities (L&A) carriers will be unable to adapt to change at the pace required, the ambitious ones are pivoting their business models, creating entirely new customer experiences driven by new digital technologies. But there’s a significant relationship between digital and data: Digital is data, which means carriers must first address their data challenges.
Here we get perspectives from HFS, EXL, and a selection of its Life Business clients on the data-driven future of the industry. Click to read the full report.