Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 7, 2020 Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to
November 5, 2020 Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM
November 2, 2020 Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them
October 23, 2020 HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the
October 19, 2020 Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this
October 5, 2020 Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
October 5, 2020 Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
September 28, 2020 HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
September 10, 2020 An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
August 28, 2020 Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
August 25, 2020 Top BPO leadership has developed a manifesto to lead the industry into the future of services
August 19, 2020 This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
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