Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 2, 2019 Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.
October 1, 2019 A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.
October 1, 2019 In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.
September 30, 2019 Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
September 30, 2019 HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech
September 27, 2019 Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection
September 25, 2019 Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
September 24, 2019 Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
September 24, 2019 Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
September 23, 2019 The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.
September 23, 2019 For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a to
September 20, 2019 As the number and variety of cybersecurity challenges continue grow for the modern enterprise, so does the understanding that security is a top priority, of
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