Research & Insights

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Providers must build a bespoke toolset and strategy to save the modern banking industry

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market

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Point of View

IT Leaders must find the right partner to migrate to the cloud and tear down legacy data centers. Do DXC and Atos fit the bill?

As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for

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Point of View

LTI’s newly acquired virtual analyst “Leni” could power your analytics adoption

Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.

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Point of View

A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk failure

We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI

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Point of View

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the

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Point of View

Enterprise leaders must find providers actively investing in innovation across the ecosystem

Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.

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Point of View

Disruption picks up pace in financial services—drive innovation or risk irrelevance

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

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Point of View

Slay your legacy dragons and cultural silos to create the Finance OneOffice experience

Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.

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Point of View

Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation

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Point of View

Manufacturers must push their providers to focus more on sustainability

In HFS’ Manufacturing Top10, sustainability is providers' least mature offering. Clients must push for it to be a competence before it’s too late.

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Point of View

Service providers shouldn’t put all their eggs in the BFS basket

Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.

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Point of View

MANUFACTURERS NEED INTEGRATED AUTOMATION SYSTEMS TO ENABLE MASS PERSONALIZATION

This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of

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