Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

Operations leaders shouldn’t expect outsourcing to fix strategic issues

Interest in IT and business process outsourcing seems to be at an all time low. Are organizations wholesale shifting to internal models or is something else

Read More
Point of View

Google’s taking cloud security seriously but is that going to be enough for enterprises?

As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s

Read More
Point of View

Service providers to the public sector must fuel local-scale innovation to propel nationwide transformation

With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”

Read More
Point of View

Partnerships fuel the hyperconnected economy; service providers must be the brokers

Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.

Read More
Point of View

Executives must focus on sustainability, or prepare for a new wave of lawsuits

Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.

Read More
Point of View

You must strike a balance between customization and long-term compatibility to get the most value from ServiceNow

After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the

Read More
Point of View

Providers must build a bespoke toolset and strategy to save the modern banking industry

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market

Read More
Point of View

IT Leaders must find the right partner to migrate to the cloud and tear down legacy data centers. Do DXC and Atos fit the bill?

As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for

Read More
Point of View

LTI’s newly acquired virtual analyst “Leni” could power your analytics adoption

Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.

Read More
Point of View

A time to kill, or a time to be killed? Five critical steps for LTI and Mindtree to make it work or risk failure

We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI

Read More
Point of View

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the

Read More
Point of View

Enterprise leaders must find providers actively investing in innovation across the ecosystem

Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.

Read More
1 84 85 86 195

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support