Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

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Hot Tech

HFS OneOffice Hot Tech: Lyzr

HFS OneOffice Hot Tech: Lyzr – Enabling scalable, governable AI agents for enterprises with built-in compliance, cost control, and flexibility.

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Market Impact Report

Only 12% of enterprises have cracked the AI maturity code—it’s catch-up time for the rest

Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.

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Market Impact Report

Break free from GenAI pilot purgatory

A guide for enterprise leaders on moving GenAI initiatives from endless pilots to successful organization-wide implementation and value creation.

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Horizons Report

HFS Horizons: Generative Enterprise Services, 2025

This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.

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Point of View

GenAI is reshaping work—don’t let it dull human intelligence

GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.

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Highlight Report

Look beyond the DeepSeek hype—Writer has already blazed that AI trail

While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.

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Highlight Report

Genpact’s AI Gigafactory: Building the factory floor for enterprise AI

Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.

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Point of View

January musings on business operations: Trends, challenges, and opportunities from HFS’ analysts

Off the cuff analyst observations on market trends captured during an internal HFS discussion.

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Point of View

Trump’s Stargate demands you accelerate your Services-as-Software plans

Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.

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Point of View

Stay in control amid Microsoft and OpenAI’s agentic land grab

OpenAI and Microsoft make a land grab for your use of agentic AI with autonomous agents embedded in the enterprise stack.

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Highlight Report

Cognizant breaks through enterprise agentic orchestration barrier

Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.

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Challenger Series

HFS Challenger: SLK

Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.

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