Research & Insights

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Point of View

Invest in your people—or pay more than you need to for AI

Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.

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Challenger Series

HFS Challenger: Cybage

Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.

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Data Viewpoint

No safety in being part of a herd moving slowly on AI

AI maturity is low and evenly distributed across industries. But leaders mustn't take comfort from being part of a slow-moving herd.

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Highlight Report

IBM collaborates with the City of Copenhagen to balance the energy system

IBM and Denmark's largest energy company partnered to develop a demand-side flexibility solution for Copenhagen to balance renewable energy sources.

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Highlight Report

Is the afterlife of RPA agentic, as UiPath suggests?

UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation

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Point of View

New beginning for global business services value generation

How new-gen leaders in GBS are pulling away from the pack.

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Point of View

Karnataka’s draft reservation bill—a threat to Bangalore’s tech hub status—is on hold

The new labor draft bill in the Indian state of Karnataka, currently on hold, could impact IT investments.

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Point of View

Infusing GenAI into insurance

We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.

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Point of View

Enterprise voices: Make Responsible AI your foundation for GenAI growth

Responsible AI holds the key to GenAI growth. But only one in 10 firms has a Responsible AI policy in place.

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Point of View

New tech is disrupting how enterprises consume services

New tech firms are applying AI and GenAI to rip up the way services get done.

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Highlight Report

Key Takeaways from the HFS Spring Summit—The Great Enterprise Disruption

HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.

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Point of View

BFSI’s fast track to GenAI value hinges on resolving five crucial debts

BFSI's GenAI value hinges on resolving five key debts—technology, culture, skills, process, and data—to achieve sustainable value.

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