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Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Data Viewpoint

Accenture’s financial result emphasizes why staying relevant is critical

Service providers must pay attention to the enterprise's preferences to remain relevant.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Highlight Report

Collaborative Solutions and OneSource Virtual offer enriched services to Workday customers

OneSource Virtual sells its Workday professional and managed services business to Cognizant.

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Data Viewpoint

Enterprises remain committed to cloud investments but must focus on optimization

Enterprises leaders control IT spendings, but cloud remain crucial.

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Point of View

DevOps is an excellent example of a OneOffice mindset in action

DevOps is a living and breathing example of the OneOffice mindset. Why it is critical for modern businesses.

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Highlight Report

Accenture places Metaverse “core to success for enterprise”—yet investment lags

Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.

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Highlight Report

Manufacturing is the next $180 billion metaverse opportunity

The not-so-little secret of the metaverse is that manufacturing can and should be one of its earliest and most lucrative adopters.

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Point of View

Goodbye, Top 10s. Hello, HFS Horizons!

The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.

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Highlight Report

FPT Software must back its tech capabilities with the domain expertise to win new markets

FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.

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Highlight Report

Accenture is steadily expanding its capabilities in LATAM

Accenture’s M&A machine goes deep in Latin America. Read more about its latest here.

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Point of View

Julie Sweet and Phil Fersht discuss the future of services and the evolution of work

The future of services must be built on shared purpose to maximize value and drive real change.

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