Accurate, visionary, and thought-provoking insight into issues that impact your business.
May 19, 2021 New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.
April 1, 2021 HFS, with support from Capgemini, investigate how BFSI firms are approaching partnerships with emerging partners, particularly fintech start-ups and scale-ups
March 10, 2021 Wipro goes big and bold with its BFSI and consulting-driven acquisition of Capco
December 4, 2020 HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,
December 3, 2020 400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
November 20, 2020 This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.
October 5, 2020 Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
August 25, 2020 This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
May 26, 2020 EXL have developed PayMentor, a modular solution that aims to streamline early-stage debt collection, and boost effectiveness.
April 23, 2020 Old Mutual prioritizes IT and business collaboration to drive RPA success.
April 22, 2020 It’s crucial that service providers ensure they align their offerings with the needs of BFS clients, or they risk losing their grasp on the market.
April 16, 2020 Mortgage lenders are making strides toward the Digital OneOffice using emerging tech and process optimization—but they need to think bigger than task-specific
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