Research & Insights

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Point of View

Unlock the data in your documents to transform processing

This market scan of 42 Intelligent Document Processing vendors identifies which covers which industries, functions, and use cases.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Highlight Report

Accenture places Metaverse “core to success for enterprise”—yet investment lags

Accenture names the metaverse one of the five key forces of change every enterprise must harness, but enterprise investment lags.

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Point of View

Goodbye, Top 10s. Hello, HFS Horizons!

The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.

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Point of View

Metaverse can reinvent how we conduct meetings and accelerate decision making

Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part six—process intelligence

In this sixth in a series of seven on the SaaS choices of OneOffice leaders, we focus on process intelligence.

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Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

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Highlight Report

HFS coverage of SaaS just got even BETTER!

Insight into emerging players through our new Hot SaaS program and the Hot SaaS 100

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2021

Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.

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Point of View

Move beyond tactical RPA and embrace native automation

Take advantage of emerging technology and services to scale the value of collaboration into every process across every function.

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Top 10 Report

HFS OneOffice™ Services Top 10: Data and Decisions

New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.

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Hot Tech

HFS OneOffice Hot Vendors: Q2 2021

An exclusive group of emerging players, each with the vision and strategy to impact the market.

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