Research & Insights

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Point of View

Use GenAI to make life easier for your employees and customers

Complexities in our operations are hindering CX + EX.

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Highlight Report

Mphasis initiatives offer the promise of a return to growth

Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.

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Point of View

Unleash the superpower of neurodiversity: A strategic imperative for EX

Embrace neurodiversity for innovation and better employee experience. Companies like IBM, EY, and RRD lead the way.

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Highlight Report

Accenture invests in creative agency to strengthen its life sciences capabilities

Accenture's investment in ConcentricLife helps it take the pole position for agency services.

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Point of View

GenAI tools deliver a 3x+ impact on software development and app modernization

Implement GenAI tools to speed up your SDLC by over 3x, free valuable resources, and do more for your business.

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Highlight Report

Capgemini acquires Exiger’s FCC division to help banks scale fincrime compliance capabilities

Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.

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Highlight Report

A focus on the future helps IBM deliver growth across all segments

IBM’s Q4 results reveal progress across all segments, built on a commitment to innovation and meeting customers’ needs.

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Point of View

Unlocking the transformative future of managed services

Managed services must move beyond legacy labor arbitrage and embrace innovative outcome-based models to unlock new sources of value.

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Competitive Intelligence

UST: Retail and CPG Services Capabilities, 2023

A look at how UST performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Teleperformance: Retail and CPG Services Capabilities, 2023

A look at how Teleperformance performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

Sutherland: Retail and CPG Services Capabilities, 2023

A look at how Sutherland performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Competitive Intelligence

LTIMindtree: Retail and CPG Services Capabilities, 2023

A look at how LTIMindtree performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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