Research & Insights

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Highlight Report

Skeptical sectors need confidence beyond a business case for transformation

It goes deeper into relationships between partners, collaboration throughout systems, and organizational culture.

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Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

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Point of View

Services firms must embed sustainability in teams, engagements, and ecosystems

Services firms hold an immense opportunity and responsibility for sustainability.

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Highlight Report

Manufacturing is the next $180 billion metaverse opportunity

The not-so-little secret of the metaverse is that manufacturing can and should be one of its earliest and most lucrative adopters.

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Market Analysis

Sustainability Services: The state of the ecosystem

A market analysis and ecosystem map of the sustainability consulting, technology, and services landscape.

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Point of View

Goodbye, Top 10s. Hello, HFS Horizons!

The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.

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Point of View

Hottest of the Hot Vendors: Singularity Systems (AYR.ai) heats up the HFS Super Summit

Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.

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Point of View

Julie Sweet and Phil Fersht discuss the future of services and the evolution of work

The future of services must be built on shared purpose to maximize value and drive real change.

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Hot Tech

HFS OneOffice Hot Vendors: Q3 2022

Another quarter ends (Q3 2022) - and another six exciting new HFS Hot Vendors land for you to discover.

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Point of View

Building trust and enhancing experience through technology-enablement

Brillio partnered with one of the largest health plans to innovate and transform its external stakeholder experience challenges.

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Highlight Report

IBM Consulting acquires Dialexa, strengthening digital product design services

IBM Consulting acquires Dialexa to enhance digital design services.

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Competitive Intelligence

Competitive Intelligence from August 2022

In this month’s Competitive Intelligence report, we’ll cover technology, sustainability, financial services, healthcare, media and entertainment, and other.

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