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Highlight Report

HFS Highlight: Five things you’ve always wanted to know about Accenture SynOps for Finance but were too afraid to ask

Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution

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Point of View

The five automation “have-to-haves”— you won’t achieve your digital nirvana without them.

HFS Research partnered with IBM to conduct an interview-led study of 20 large enterprises to assess the future of automation. Find your digital nirvana with the

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Highlight Report

HFS Highlight: KPMG Using Low Code/No-Code Services to Accelerate Digital Transformations

This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.

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Point of View

Solve the Digital Dilemma in the Pandemic Economy – Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

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Point of View

Industrialize automation with a process bot factory

Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond

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Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.

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Point of View

Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

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Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

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Point of View

Even if IT is from Mars and business is from Venus, they must work together to enable success with RPA

Old Mutual prioritizes IT and business collaboration to drive RPA success.

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Point of View

If you plan to automate processes with SAP, consider SAP’s evolving intelligent RPA for your toolbox

According to SAP “77% of the world’s transaction revenue touches an SAP system.” So, it’s hardly surprising that SAP is directly facilitating process a

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Point of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to shine

As we all adjust to the new abnormal, this is the time for the digital workforce to shine.

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Point of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on process discovery

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.

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