Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

Will COVID-19 put the nail in the coffin of the legacy contact center?

Times of crisis must drive a new digitally optimized customer service model

Read More
Point of View

Enterprise executives must look to providers for continual learning excellence—Infosys Wingspan proves what can be done

Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.

Read More
Point of View

BYOAI (build your own AI): Enterprise leaders must evaluate low-code AI platforms to alleviate the talent crunch

Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain

Read More
Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

Read More
Point of View

Clients must find partners with experienced talent pools to enjoy ServiceNow success

In this report we examine how finding the right partner with the talent and experience can drive real success.

Read More
Point of View

AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this

Read More
Point of View

Service providers should be scrambling to digitally transform the Indian cricket market

Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.

Read More
Point of View

Enterprise leaders must build the three pillars of hyper-productive work to be successful in the modern economy

The 2020s present an extraordinary opportunity to prepare for the future of work and to drive it with a diverse, inclusive, and ever-evolving workforce. In this

Read More
Point of View

Use crowdsourcing to inject creativity into cutting-edge IT project work

As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if

Read More
Point of View

Providers must develop a talent transformation strategy to survive in the current labor market—Accenture pushes forward

Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.

Read More
Point of View

Managers serious about talent need to stop paying lip service to employee engagement and use more agile pulse surveys

Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.

Read More
Point of View

Enterprises must beat down their process debt to help their humans achieve automation success

How to strike a balance between people, process and digital technologies to create an augmented workforce at scale

Read More

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support