The rise of procurement technology platforms altered procurement processes. Our 2016 Procurement As-a-Service Blueprint shows the impacts of procurement technologies’ rise; buyers express a growing need for help with technology implementation and management. And with figuring out how to leverage robotic process automation in those processes that aren’t gobbled up by procurement platforms. This report elaborates on the needs Procurement As-a-Service buyers expressed during our research and gives nine recommendations to service buyers.
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