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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part one—cloud partners

In this first in a series on the SaaS choices of OneOffice leaders, we focus on cloud partners.

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Point of View

Stop fiddling with your old IT services architecture to be cloud native

HFS' research agenda for IT services is all about operationalizing the OneOffice.

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Hot Tech

HFS OneOffice Hot Vendors: Q1 2022

This report profiles seven players we designated as HFS OneOffice™ Hot Vendors based on our rigorous assessment during Q1 2022.

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Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

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Point of View

RPM offers service providers the ultimate opportunity to make a difference

Telehealth enablement like RPM can do more than monitor patients and alert clinicians. It can be the default pre-triage approach.

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Data Viewpoint

Legacy SAP customers must initiate S/4HANA migration faster to remain competitive

Being comfortable with the SAP legacy platform may limit revenue growth, and advantage over S/4HANA migrated organizations.

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Highlight Report

Celonis and IBM partner to deliver answers, not software, to enterprise clients

We connected with Celonis and IBM to understand their flagship partnership and how they help clients transform business execution.

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Data Viewpoint

Cybersecurity, AI and process mining get the most investment in the TTL industry

TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.

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Highlight Report

When business is personal: Responding to war in Ukraine

Few international firms are untouched by the war in Ukraine. How should leaders respond when business gets this personal?

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Data Viewpoint

In the near term, manufacturers plan to invest in AI and cybersecurity

Highlights the key emerging technologies in which industrial manufacturers plan to invest in the near-term.

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Data Viewpoint

Challenges that TTL enterprises must overcome to meet their strategic objectives

TTL executives face data security, fragmented landscape systems, and a lack of centralized data to meet their strategic objectives.

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Data Viewpoint

Five critical sustainability challenges to address in 2022

On the back of COP26 there’s a growing consensus of the why, what, and how of sustainability. But then come the next challenges.

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