Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

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Point of View

HFS Research publications are now Non-Fungible Tokens (NFTs)

Starting today, we are converting all our research deliverables to NFTs. We genuinely believe that writing research reports is an art form.

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Data Viewpoint

CX services for the next wave of customer experience requires deeper, more innovative partnerships

Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.

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Data Viewpoint

IT spending in Manufacturing makes a comeback in 2022

We take a look across geographies at how industrial manufacturers will change their expected IT budgets in 2022.

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Point of View

Launching our next ecosystem analysis: the Sustainability Services Top 10

The world needs to change. Consulting, technology, and services firms have a massive role.

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Top 10 Report

HFS Energy Transition Services Top 10 Snapshot, 2022

A snapshot of the service and technology providers that are shaping decarbonization and changing the energy and utilities industries.

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Point of View

Health without fairness, equity, and empathy is a dying cause

The impact of social determinants of health on healthcare has been inconsistent due to it lacking in fairness, equity, and empathy.

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Point of View

Start small with quick wins to scale automation in the enterprise

Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.

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Point of View

OneOffice™ and digital transformation in action: Energy trading

The trading team of a major global energy firm is paving the way for industry-wide digital transformations.

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Data Viewpoint

SP capabilities have matured in LS industry to drive disruption and redefine GTM

Service provider’s capabilities have matured in the LS industry to potentially drive disruption and redefine their go-to-market.

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Data Viewpoint

Largest public health plans show declining at-risk business

Six of the largest publicly traded health plans, covering more than 50% of US, deliver inconsistent MLR and declining at-risk revenues.

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Data Viewpoint

You must seriously embed “security by design” to minimize security incidents

The uncontrolled deployment of new IT initiatives has led to poor security practices, resulting in increased security incidents.

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Point of View

Four imperatives prepare you for the next generation of finance and accounting

We cover four imperatives that the future finance leaders should consider to stay relevant.

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