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Market Impact Report

Only 12% of enterprises have cracked the AI maturity code—it’s catch-up time for the rest

Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.

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Market Impact Report

A reimagined operating model will drive successful health system consolidation

The care delivery delivery landscape is rapidly consolidating and will have significant impact on consumer health.

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Market Impact Report

Break free from GenAI pilot purgatory

A guide for enterprise leaders on moving GenAI initiatives from endless pilots to successful organization-wide implementation and value creation.

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Horizons Report

HFS Horizons: Generative Enterprise Services, 2025

This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.

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Point of View

GenAI is reshaping work—don’t let it dull human intelligence

GenAI threatens to cripple human intelligence as workers become addicted to AI shortcuts. Leaders must act now to prevent cognitive collapse.

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Highlight Report

Look beyond the DeepSeek hype—Writer has already blazed that AI trail

While Chinese AI entrant DeepSeek is grabbing headlines, the excitement underlines why US-based Writer’s focus on enterprise-ready AI demands your attention.

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Point of View

The economic imperative of health equity can transcend the cocktail narrative

There is a win-win path to address health equity and power economic growth.

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Highlight Report

Genpact’s AI Gigafactory: Building the factory floor for enterprise AI

Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.

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Highlight Report

TrueFoundry solves MLOps headaches with automated pipelines

TrueFoundry simplifies MLOps with a system to combat the issues keeping CTOs awake at night.

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Challenger Series

HFS Challenger: Xceedance

Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and

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Point of View

January musings on business operations: Trends, challenges, and opportunities from HFS’ analysts

Off the cuff analyst observations on market trends captured during an internal HFS discussion.

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Point of View

Trump’s Stargate demands you accelerate your Services-as-Software plans

Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.

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