Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 30, 2011 What, exactly, is innovation? Buyers seek innovation, but are emphatically frustrated by their providers’ inability to deliver it. However, we maintain that a
September 30, 2011 Corporates are exploring smarter ways of working, growth opportunities in new markets, and ways to manage capital-intensive heterogeneous infrastructures. We to
September 5, 2011 This report synthesizes the topics that our clients and readers have deemed strategic for the next 12-36 months, with practical, candid advice for both buyers
September 1, 2011 For our Price Indicator clients, HfS has published its inaugural edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO our
August 30, 2011 The conservative healthcare industry faces the strong headwinds of regulatory change. While most payors have some experience in labor arbitrage-based the future
August 30, 2011 Who are these year’s challengers? They are a diverse set of ITO and BPO providers with strong management capabilities and the desire to grow their revenue by
August 12, 2011 Capgemini has bolstered its capabilities in the competitive F&A BPO market with its recent acquisition of order-to-cash services provider Vengroff Williams and
August 10, 2011 This report presents Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and the
July 31, 2011 Coverage of Part II of our "Ultimate State of Outsourcing" webinar series: Key Trends and Dynamics, Key Regional Trends, Re-thinking Outsourcing Pricing From to
July 31, 2011 If outsourcing is geared to deliver positive changes in efficiency, productivity, cost and quality, what is “innovative” about outsourcing? Are we using a
July 19, 2011 If a CEO’s pronouncements were all the evidence we needed that a business was doing something important, then sustainability would be top of the strategy In
July 17, 2011 Organizations have yet to benefit from one integrated global business services framework for managing outsourcing and shared services. This report, co-authored
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