Research & Insights

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Data Viewpoint

Demand is soaring across the sustainability services value chain​

Sustainability is embedding itself throughout systems, organization, and the services sector

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Point of View

Medtronic automates lifecycle management to expand patient engagement

Automated lifecycle management will enhance patient engagement, enabling efficient operations and greater cost savings.

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Point of View

CMOs and CX leaders must fight for metaverse investment or face the boot

Putting together your 2023 marketing plans without including the metaverse may be a one-way ticket to your rapid exit.

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Point of View

CX and EX an “infinite loop” for driving value as uncertainty looms

Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.

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Data Viewpoint

A connected energy and utilities industry beckons—so connect up your technology plans

Investment in IoT technology tops the energy and utilities industry radars going into 2023

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Market Impact Report

Ukrainian agribusiness shows sustainability can win—even in a war

Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience

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Highlight Report

Transformation-weary leaders need best-practice platforms to weather economic storms

Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.

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Market Analysis

HFS Super Seven Services Employers in 2022

Which of the top 16 IT and business services providers were the best employers in the world?

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Horizons Report

HFS Horizons: Process Intelligence Products, 2023

This report evaluates leading process mining and task mining vendors’ capabilities to help enterprises tackle process debt.

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Point of View

Tech-enabled services are key to realizing healthcare vertical integration value

Healthcare vertical integration will require tech-enabled services to realize value and change the trajectory of the triple aim.

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Point of View

How C-suites can win the war for talent by building authentic futures

In a world of conflict, crisis and downturn, C-suites need to win the talent war by empowering staff to shape the future.

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Data Viewpoint

IT services deals must deliver value and lasting impact else fall under scrutiny

IT services deal renegotiation does not always mean concerns; it might be a preference.

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