Research & Insights

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Point of View

Redesign CX and EX for Zen shopping experiences

Creating new digital experiences for employees and customers.

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Market Impact Report

The meteoric rise of process intelligence: Connecting people, processes, and data to transform businesses

Organizations are battling decades of technical and process complexities—a fight they must win in the digitally enabled economy.

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Point of View

Building trust and enhancing experience through technology-enablement

Brillio partnered with one of the largest health plans to innovate and transform its external stakeholder experience challenges.

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Point of View

Defining a cloud-native future state is crucial to achieving sustainable success

HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.

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Point of View

To manage the complexity of cloud-native transformation, simplify your strategy

Cloud transformation should be about agility and velocity—not cost.

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Highlight Report

IBM Consulting acquires Dialexa, strengthening digital product design services

IBM Consulting acquires Dialexa to enhance digital design services.

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Point of View

Procurement is Uniquely Positioned as the Enterprise Ecosystem Builder

What is the future of procurement’s role in driving new value?

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Point of View

The Future of Experience in a Hybrid Reality

Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.

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Data Viewpoint

Capital markets firms cite data needs and modernization as their top priorities

We interviewed capital markets firms about their top priorities - data and cloud came out on top.

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Point of View

Begin the low code journey by getting your teams working together from the start

In conjunction with KPMG, HFS looks at the drivers of low code in Europe and how daring leaders can succeed.

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Point of View

HCLTech delivers lessons in OneOffice transformation

Lessons learned that could help make your transformation faster and more effective.

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Highlight Report

BP3 adds workload automation to its RPA-focused services

BP3 has landed its seventh acquisition, introducing workload automation to its customer offering.

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