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April 25, 2019 This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.
April 25, 2019 Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to
April 25, 2019 Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug
April 24, 2019 The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL
April 24, 2019 The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.
April 18, 2019 You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report
April 18, 2019 The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.
April 18, 2019 This report examines the future of Mexico as a major sourcing destination.
April 10, 2019 Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?
April 10, 2019 As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.
April 10, 2019 This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.
April 9, 2019 This update to the HFS Market Index gives an overview of the IT and business services market performance.
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