Accurate, visionary, and thought-provoking insight into issues that impact your business.
February 8, 2016 HeyWire is plugging a gap in multi-channel strategy by enabling two-way texting and integration with the contact center.
February 5, 2016 The As-a-Service world is real but does the emerging delivery location of South Africa have what it takes to play in this new world?
February 4, 2016 Optymyze is disrupting traditional sales performance management (SPM) with its As-a-Service approach—partnering SaaS with business process services to engage
February 2, 2016 A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.
February 2, 2016 Xerox's announcement that it was dividing into two brings the HfS team together to think about what that means for the future of BPO and for Xerox as we knew
February 2, 2016 The "classic" definition of a Tier 1 BPO service provider is evolving and building on what it has been for the last decade or so.
February 2, 2016 HfS has launched the SuccessFactors Services Blueprint. We highlight emerging trends based on our conversations with service providers and clients.
January 28, 2016 This report examines how addressing MRO as an integrated business process empowers global process owners.
January 28, 2016 A look at the evolution of Pharma BPO as "As-a-Service" for Drug Development and Commercial Services.
January 27, 2016 A detailed digital trend analysis of 137 digital deals announced in 2015 picked from our monthly outsourcing deals analysis.
January 27, 2016 Real-time translation platform Geofluent brings automated multi-lingual, multi-channel support to the contact center.
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