Research & Insights

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Point of View

Invest in Customer Data Platforms to Propel the OneOffice Experience

A new value proposition for Tech Mahindra is “BORN”

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Point of View

Enterprise AI leaders must consider two ways to scale up the low-code AI platform leverage

Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.

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Point of View

Rethink embedded and semiconductor engineering services portfolios to cater to customer needs

We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

BFSI firms must update their approach in order to measure and manage climate change risk

BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.

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Point of View

Leverage AI solutions to optimize cost and improve control strategy for upstream O&G operations

This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall

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Point of View

Security service providers need to target the overstretched security of state and local governments—less than 40% of US local government and state

With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps

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Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

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Point of View

CX Providers must shift to digital integrated business services – Teleperformance’s TAP framework shows them how

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

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Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about the innovation process

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

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Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

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