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Point of View

How Will NIIT Technologies Move from Survive to Thrive?

NIIT's Five Tenets and Digital E3 create a credible but yet unproven approach for transformation from tactical to consumer-centricity.

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Market Analysis

Q1 2016 Delivery Location Announcements by Service Providers and Captives

Our quarterly delivery location analysis tracks all the location announcements made by service providers and in-house captive centers in the quarter.

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Point of View

Microsoft’s MySpace Moment or a Stellar Move into Social?

The HfS view on the most useful enterprise social global graph becoming part of Microsoft.

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Point of View

Podcast: The State of the As-a-Service Economy and Intelligent Operations

On this edition of The HfS Podcast As-a-Service, Phil Fersht looks at The State of the As-a-Service Economy and Intelligent Operations.

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Point of View

Podcast: Fred McClimans on Transforming Cyber Risks into Digital Trust

Fred McClimans, Research Vice President, Security, delivers a talk, entitled Intelligent Security: Transforming Cyber Risks into Digital Trust.

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Point of View

India Bets on Future as an Innovation Hub

HfS Research recently caught up with NASSCOM VP, Rajat Tandon, at the 3rd NASSCOM Innotrek, a start-up showcasing program in the Bay Area this May.

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Point of View

Is the Services Industry Ready for a Detour with Design Thinking?

Design Thinking can be a means to a new end in sourcing—but only in a culture that embraces a learning approach.

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Point of View

The Journey to Intelligent Operations and OneOffice —Study Findings

This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.

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Point of View

Viva the Revolution! The Age of the Candidate is Here

HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.

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Market Analysis

Market Index Q2 2016 – Update

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2016.

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Point of View

A Tale of Two Models For RPA Deployment

A look at two different models for RPA deployment at scale, ANZ Bank and AT&T.

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Point of View

Learning from Our Current Digital Failures to Make a Fresh Start

From a business strategy perspective, the art of reaching a more ‘digital' state is to break down rigid silos and allow real time information and data.

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