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Point of View

What Happened to BPO and What Is Truly Coming Next?

In a recent webinar, Phil Fersht, CEO, HfS Research, had a spirited exchange with leaders about what the C-Suite is looking for from their BPO relationships.

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Point of View

10 Tips for SuccessFactors Service Providers

Our SAP SuccessFactors Services Blueprint profiled thirteen of the leading service providers. Here we outline ten key recommendations for providers.

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Point of View

Advice for SAP SuccessFactors Service Buyers

Our SAP SuccessFactors Services Blueprint featured profiles of 13 service providers. Here we outline 10 trends and recommendations for buyers.

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Point of View

Client Centricity Must Dominate NTT DATA Acquisition of Dell Services

The HfS team looks at the opportunities and challenges arising from NTT DATA's acquisition of Dell Services.

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Point of View

Make In India Is Accelerating ER&D Center Investments in India

Our Engineering Services Practice keeps track of Global ER&D trends.

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Point of View

It Is About Intelligent Automation, Stupid!

We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.

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Point of View

HR Will Make or Break Organizations in the Digital Age

The rise of digital will have a profound influence on organization's HR departments.

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Point of View

Broadening the Intelligent Automation Discussion Beyond RPA and Autonomics

Automic’s Business Automation platform is addressing challenges typically not yet part of the Intelligent Automation discussion.

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Point of View

SXSW Interactive 2016: Like the Food Trucks, it Promised a Lot, but Failed to Satisfy

HfS went to Austin for SXSW Interactive 2016 to catch a perspective on the emerging As-a-Service Economy.

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Point of View

ZenNut Cracks the Code for Employee Engagement

HfS came across a solution targeted to enable employees to easily set up and coordinate corporate-sanctioned programs for employee engagement.

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Top 10 Report

HfS Blueprint Report: Supply Chain Management As-a-Service

The 2016 HfS Supply Chain Management As-a-Service Blueprint Report covers current trends, market activity and analysis of 14 service providers.

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Point of View

WNS Acquires Pharma Research Talent and Tools

The WNS acquisition of Value Edge Services brings in a talent and tools to help support market intelligence for R&D and Commercial Services.

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