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February 2, 2016 The "classic" definition of a Tier 1 BPO service provider is evolving and building on what it has been for the last decade or so.
February 2, 2016 HfS has launched the SuccessFactors Services Blueprint. We highlight emerging trends based on our conversations with service providers and clients.
January 28, 2016 This report examines how addressing MRO as an integrated business process empowers global process owners.
January 28, 2016 A look at the evolution of Pharma BPO as "As-a-Service" for Drug Development and Commercial Services.
January 27, 2016 A detailed digital trend analysis of 137 digital deals announced in 2015 picked from our monthly outsourcing deals analysis.
January 27, 2016 Real-time translation platform Geofluent brings automated multi-lingual, multi-channel support to the contact center.
January 25, 2016 IBM has announced the acquisition of Ustream, a cloud-based video streaming service, for broadcast and enterprise clients for an undisclosed sum.
January 25, 2016 By facilitating the transfer of unstructured data to structured workflows, ServiceNow’s offerings are targeting critical intersections of the ideals of the
January 25, 2016 In 2013, Analyze Re was born to impact reinsurance decision-making. It has developed a risk-engineering platform to help reinsurers improve their risk pricing.
January 25, 2016 The financial reporting cycle has just begun. We consider what's important in the first flurry of results from Accenture, TCS, Infosys, IBM and Wipro.
January 22, 2016 The first application of the HfS Blueprint methodology in the business process and IT services market for Design Thinking in client engagements.
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