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Point of View

What Matters to HfS at Dreamforce ’15

Dreamforce '15 promises to be a bigger extravaganza than ever before, so HfS has decided to focus our time there researching 4 key trends that are important to

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Top 10 Report

HfS Blueprint Report: Healthcare Payer Operations 2015

The 2015 HfS Healthcare Payer Operations Blueprint Report covers current trends and forward-looking market activity, and analysis of 15 service providers.

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Point of View

Metering the Degree of Analytics Adoption in Utilities

HfS believes that the time is ripe for utilities to embrace analytics – having fast and relevant access to meaningful insights can have a significant impact

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Point of View

Salesforce.com Providers: Time to Thrive or Die in the As-a-Service Economy

Research for our forthcoming Salesforce Services Blueprint has identified what service providers need to do in order to meet new emerging customer demands.

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Point of View

Government-As-a-Service: How the “Eight Ideals of As-a-Service” Help Federal Agencies Find New Value

HfS explores the shared services and sourcing journey to Government-As-a-Service: on-demand access to government employees & citizens. It requires bold moves to

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in August 2015

This PoV analyzes the 26 deals announced in August for the key lessons to belearned and for their alignment to the recent HfS research.

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Point of View

The Long Tail of Ashley Madison

30 million exposed users are just the beginning of a nasty Ashley Madison saga touching on the very nature of cybersecurity, the risk of corporate and the value

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Point of View

Beware the “As a Servitude” Economy: Cloud Rollouts Suck Up a Lot More Resources Than You Think

Lest the world think, as they may, that HfS is an unalloyed booster of the As-a-Service Economy, we offer a caution for your consideration.

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Point of View

Why SaaS Vendors Need a Definitive Robotic Process Automation Strategy

The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process

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Point of View

Oracle Acquires Maxymiser: Is this ‘Max’ Personalization at Scale?

Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,

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Market Analysis

Strategic Analysis of European Outsourcing Deals in the First Half of 2015

We analyze the 89 publicly announced deals in Europe for the first six months of 2015.

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Point of View

Xerox Adds to its Rubik’s Cube for Healthcare Solutions

Xerox adds capability for population health, care management & consumer engagement­­ with RSA Medical. Is it also rethinking for an As-a-Service approach

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