Research & Insights

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Point of View

Embracing IoT Demands Embracing Design Thinking as Well

IoT is emerging as a hot area of focus in 2015 yet given the breadth of technologies and use cases around it, predefined roadmaps for adoption may resulted in

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Point of View

Moving Insurance BPO into the As-a-Service Economy

In this report, we present the findings from surveying a representative group of 35 insurance BPO decision makers on how they are moving insurance into the

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Point of View

A Solution for Making Sense of the Alphabet Soup of Health Care Financing

ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --

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Point of View

Governing As-a-Service

As-a-Service solutions are very popular and their adoption is on the rise. This PoV takes a look at the implications of integrating these solutions into a and

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Point of View

Design Thinking: An Imperative for Successful Analytics

Enterprise analytics services is an area where design thinking could enhance overall effectiveness for clients--improving the end user experience on the and of

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Point of View

Recasting the Patient Billing Experience with Design Thinking

Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage in

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Point of View

Capgemini Gobbling Up IGATE: Optimizing The Old Outsourcing Model Or Embracing The New

The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the Economy.

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Point of View

Is it Time to Start Thinking About the Impact of Industrial 3D Printing in BPO?

HfS believes the time is fast approaching for global process owners to work with business and product leaders in their enterprise to understand their 3D and how

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Top 10 Report

HfS Blueprint Report: 2015 Population Health and Care Management Business Services

This Blueprint shares trends and insights on 8 business service providers that are leveraging their capabilities to help healthcare organizations impact health

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Point of View

IPsoft Acquires ab1 Group Recognizing the Transformational Character of Process Automation

HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.

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Point of View

How To Bring Partner Logo Slides To Life

For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding

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Point of View

Engineering For Telecom BSS – Comverse & Tech Mahindra

Tech Mahindra's engineering services partnership with Comverse is a significant industry event as it demonstrates the value proposition of a third party model.

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