Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 11, 2014 Digital Technologies are changing the way businesses operate and compete. This report explores recent survey data to highlight how savvy enterprises are taking
December 9, 2014 In the face of a changing market, Luxoft provides us with a model for how to operate a next generation IT services firm. In doing so, it sheds light on how the
December 8, 2014 This POV analyzes the 22 deals announced in November for the key lessons to be learnt and for their alignment to the recent HfS research.
December 4, 2014 In the maelstrom of the digitization of business and transition to the As-a-Service Economy, there is a concept potentially the calm eye in the storm of facing
December 3, 2014 The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.
November 26, 2014 Many enterprises are turning to Workday to improve business efficiency and effectiveness, but they must consider all activities involved in planning, managing,
November 25, 2014 A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
November 25, 2014 In this PoV, we examine "design thinking" and its applicability to telecom operations services utilizing a number of examples that emerged as HfS conducted for
November 24, 2014 EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
November 12, 2014 HfS just met with a reinvigorated leadership team at CSC who are building on the momentum of a recent financial turnaround. CSC unveiled a vision that could put
November 11, 2014 This POV analyzes the 21 deals announced in October for the key lessons to be learnt and for their alignment to the recent HfS research.
November 11, 2014 As competition and regulation incite change in healthcare, service providers are stepping up to help payers & providers with increasing use of digital to be a
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