Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

The Missing Link Between ‘Marketing Operations’ and ‘Customer Experience Management’ Offerings

There are a range of marketing processes that tie into digital enabled customer lifestyle journey that we believe are ripe for service providers to take on.

Read More
Top 10 Report

HfS Blueprint Report: Talent Acquisition Service Providers – Partners on the Path to Total Talent Management

HfS assesses Talent Acquisition Service providers, third-party firms that support companies in the strategy, sourcing, and engagement programs and processes to

Read More
Point of View

How To Become a Big Data Hero

The media and entertainment industry provides valuable lessons for anyone looking to capitalize on digital transformation regardless of industry. One of the it

Read More
Market Analysis

Strategic Analysis of Outsourcing Deals Announced in July, 2014

This paper analyzes the 48 outsourcing deals announced in July 2014 and lists key takeaways.

Read More
Market Analysis

The HfS Market Index: Asia Pacific: IT Services and BPO Market Size and Forecast, 2014 – 2018

The Asia Pacific IT Services Market is expected to grow at 4.2% CAGR 2013-18. At the same time, the BPO Market in Asia Pacific is expected to grow at 5.4%

Read More
Point of View

Wipro Keeps The Mega-Deal Dream Alive

Wipro recently announced its latest win in the Canadian IT services and infrastructure market - a $1.1 Billion strategic alliance with Alberta-based ATCO Ltd.

Read More
Top 10 Report

HfS Blueprint Report: Retail Operations

The retail operations marketplace has the potential to incorporate several external value drivers towards progressive operations delivery.

Read More
Point of View

Three Lessons from Healthcare for Digital Transformation

The US healthcare industry is facing immense pressure to contain costs. That has led market participants to embrace digital transformation and in turn is for

Read More
Point of View

Apple’s IT Outsourcing Strategy

This report summarizes our findings of Apple's IT outsourcing initiatives.

Read More
Point of View

Accenture Makes Significant As-a-Service Play; Merging Operations, Cloud and Infrastructure

The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on and

Read More
Point of View

Ceridian Focuses on Total Workforce Support

Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of

Read More
Point of View

How to Repair A Troubled (Outsourcing) Relationship

Slides and replay from our July 24, 2014 webinar.

Read More
1 272 273 274 311

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]