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Top 10 Report

HFS Top 10 Salesforce Services 2020

In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers.

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Point of View

Service design and design thinking efforts must recognize every end user; the public sector’s digital struggles are a stark reminder

Yes, we all know to consider the end user—just be sure to cover every end user: it’s critical whether you’re in local government or a CMO.

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Point of View

Some vendors are stepping up to the mark by providing free access to home learning tools. Other vendors must join in to prove they have delivery at

IBM/Cisco and TCS are leading the way with free access to their remote access platforms to assist schools with remote learning as families are stuck at home due

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Point of View

Don’t overlook China for manufacturing outsourcing because of COVID-19 supply chain disruption

This PoV acts as guidelines for enterprises making decisions about diversifying their manufacturing operations from China.

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Point of View

Reimagine your manufacturing operations continuity plan in the light of COVID-19

This PoV provides guidelines for both manufacturers and service providers to use for formulating a continuity plan.

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Point of View

The retail and logistics industries must look to AI to prepare their supply chains for the impacts of crises like COVID-19

The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business

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Point of View

Focus on integrated manufacturing to improve manufacturing operations

We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their

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Point of View

Leverage blockchain applications to fight COVID-19

In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.

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Point of View

COVID-19: Outsourcers must ensure they’re better prepared for the next crisis

Covid-19 took the world, and the outsourcing industry by surprise - in future, business continuity plans must be more far reaching

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Point of View

Be mindful of your workplace ecosystem when assessing digital associates for your company

From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace

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Point of View

Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay ahead of their competitors

Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for

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Point of View

Learn how Accenture’s clients are actively exploring applied intelligence for innovation

Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its

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