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Point of View

Infographic: Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

Creating Great Digital Customer Experiences with OneOffice

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Point of View

How Illinois is designing citizen-centric operations for better service

Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers

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Top 10 Report

HfS Blueprint: Embedded and Semiconductor Engineering Services

The 2017 Embedded and Semiconductor Engineering Services Blueprint analyzes 20 service providers including trends, and major market activities.

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Point of View

The Thirteen Smart Technologies Shaping Industry 4.0

This PoV discusses thirteen smart technologies shaping Industry 4.0 based on a study of 500+ engagements across 12 service providers.

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Top 10 Report

HfS Blueprint: Digital Technology Strategy and Consultancy Services

This Blueprint report report analyses and assesses 21 providers operating in the complex Digital Technology Strategy and Consultancy.

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Point of View

RPA Fundamentals With HSBC Practitioner, Brian Halpin

In all the current spin around the use (or not) of robotic process automation, a practitioner voice came through clearly recently with real-life experience and

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Top 10 Report

HfS Blueprint: Application Testing Services 2017

The 2017 Application Testing Services Blueprint analyzes how service providers are supporting the journey toward Digital Transformation

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Point of View

The 4 Distinguishing Characteristics of Highly Successful RPA Initiatives

Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients

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Point of View

The HfS 1-2-3-4 Research Agenda

The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.

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Top 10 Report

HfS Blueprint: Energy Operations 2017

The Energy Operations Blueprint covers IT, BPO and Engineering Services in the oil and gas industry, trends, market activity and 13 service providers.

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Point of View

Citizen-Centered Public Sector Organizations Operate As “OneOffice”

Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.

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