Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 26, 2014 Many enterprises are turning to Workday to improve business efficiency and effectiveness, but they must consider all activities involved in planning, managing,
November 25, 2014 A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into
November 25, 2014 In this PoV, we examine "design thinking" and its applicability to telecom operations services utilizing a number of examples that emerged as HfS conducted for
November 24, 2014 EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe
November 12, 2014 HfS just met with a reinvigorated leadership team at CSC who are building on the momentum of a recent financial turnaround. CSC unveiled a vision that could put
November 11, 2014 This POV analyzes the 21 deals announced in October for the key lessons to be learnt and for their alignment to the recent HfS research.
November 11, 2014 As competition and regulation incite change in healthcare, service providers are stepping up to help payers & providers with increasing use of digital to be a
November 6, 2014 This is a preview of our upcoming 2014 HfS Telecom Operations Services Blueprint report, which will be a seminal view into the present and the future "digital
November 6, 2014 The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in
November 6, 2014 The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS are
November 3, 2014 Buyer and Advisor perceptions of the Execution and Innovation capabilities of 19 major ITO service providers were captured in this study from June 2014.
November 3, 2014 The market for services is changing rapidly and as the new "As-A-Service Economy" comes to the fore a new OPEX and CAPEX investment model will be required for
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