Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 7, 2014 PeopleDoc is helping GBS functions improve workforce efficiency and effectiveness through improved HR information accessibility and accountability with its and
October 6, 2014 Based on HfS' attendance of Genpact’s inaugural insurance-focused event, we discuss the key messages and observations that we took away and their potential on
October 6, 2014 This report serves as a Reference Guide for Service Level Metric Analysis for Finance & Accounting BPO Processes.
September 30, 2014 HfS recently spent time with Xerox’s services executives to explore the new approach that the service provider is taking to grow its BPO business and the role
September 30, 2014 IPsoft's release of Amelia, an artificial intelligence platform for business processes brings a new dynamic and capability to the BPO marketplace.
September 30, 2014 Big results demand big bets and this year’s Volvo Ocean Race is no exception. An all-female team will face grueling conditions but with help from Accenture a
September 26, 2014 More work is being done for organizations today by people that are not on the actual payroll. Companies need to develop strategic workforce plans and workforce
September 26, 2014 This paper addresses how VMO and outsourcing governance groups should interact with each other, and provides a number of specific recommendations how the two
September 26, 2014 TCS recently closed down its near-shore center in Casablanca, Morocco. This PoV attempts to analyze this event and its implications on the strategy of service
September 25, 2014 Carey International, a global provider of chauffeured services, appeared to face disruption from the likes of ride sharing services such as Uber. This report
September 23, 2014 HfS attended and presented at the NASSCOM BPM Strategy Summit 2014 held in Bangalore and identified a number of topics that came up throughout the Summit which
September 19, 2014 Apple’s recently unveiled Pay is set to disrupt the entire retail payment market. Along the way, it provides valuable lessons for anyone looking to corral to
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