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About Time: Workforce Software That Actually Supports Talent Management

Kronos customers report its software helps deliver management effectiveness, employee retention and engagement, and company competitive advantage, with multiple

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Point of View

Q3 Service Provider Wrap-Up: India Resurgent

This document examines the leading IT and business service providers revenue growth in Q3 2013.

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Point of View

Why BPO Providers are About to Eat The Analytics Lunch of IT Services Firms

A relatively new offering from Genpact is pushing the bounds of what benefits an enterprise can expect from social media.

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Point of View

WIPRO Platformizes its Mortgage BPO Capability with OPUS CMC

Wipro BPO's acquisition of Opus CMC extends their mortgage services offering to include loan portfolio due diligence and risk management.

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Point of View

The Global Business Services Industry Study

GBS is changing the game of business services delivery. The changes are coming to represent the most significant and impactful value creators since the wave of

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Point of View

Dell Reinforces Private Growth Strategy

HfS analysts recently attended Dell’s analyst day in Bangalore, India. Some themes at the event resounded with the company's overall strategy as an agile, of

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Point of View

HP and Salesforce Team-Up to Satisfy the Zombie Enterprise

HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having

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Point of View

Cognizant’s Performance Q3 2013: Acquisitions and Clear Strategy Continue Growth

This document examines Cognizant's Q3 2013 results.

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Point of View

Capgemini’s Performance Q3 2013: Capgemini Discovers Growth

This document examines Capgemini's Q3 2013 (calendar) results.

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Point of View

2013 F&A BPO Technology Service Provider Review

What is the technology strategy for leading F&A BPO service providers? Is there a full-scale technological revolution underway as was long promised or is the

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Point of View

Genpact Q3 2013: Genpact Digests New Deals as its GE Business Declines

This document examines Genpact's Q3 2013 (calendar) results.

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Top 10 Report

HfS Blueprint Report: Enterprise Analytics Services

This Blueprint takes a detailed look into the analytics capabilities of outsourcing providers, underlining the relative strengths and challenges for providers

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