Software automation is typically undertaken to cut costs, but this practice has proven treacherous in the human resources and talent space, as the proliferation of disparate self-service systems has resulted in leaders with less time to actually manage people. In today’s leaned-out organizations, managers arguably need more time to interact with and mentor staff, yet they are too often still mired in cumbersome, compliance-driven administrative tasks and technologies. Workforce management software provider Kronos has not targeted the highly competitive “talent management” software market directly, but its customers are not falling in the cost take-out trap. Instead they are using its solutions to let managers focus on real value added activities of attracting, developing, and retaining the right talent. This Point of View reviews Kronos customer success stories of value beyond cost observed at its user conference KronosWorks, as well as outlines the key differentiators and opportunities of the unique $1B workforce management software player.
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