Research & Insights

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Highlight Report

Comprehensive data management enables decision-making for CIO and CFO functions

Syniti drives business outcomes through data quality solutions.

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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Highlight Report

Reduce risk and build cloud-native program resilience with collaborative automation

A more effective collaboration between IT Operations teams and automation can reduce the risks of cloud-native transformations

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Data Viewpoint

Demand is soaring across the sustainability services value chain​

Sustainability is embedding itself throughout systems, organization, and the services sector

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Point of View

Medtronic automates lifecycle management to expand patient engagement

Automated lifecycle management will enhance patient engagement, enabling efficient operations and greater cost savings.

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Point of View

CMOs and CX leaders must fight for metaverse investment or face the boot

Putting together your 2023 marketing plans without including the metaverse may be a one-way ticket to your rapid exit.

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Point of View

CX and EX an “infinite loop” for driving value as uncertainty looms

Enterprise leaders at a recent HFS roundtable supported by Uniphore shared insight on reimagining CX in an uncertain world.

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Data Viewpoint

A connected energy and utilities industry beckons—so connect up your technology plans

Investment in IoT technology tops the energy and utilities industry radars going into 2023

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Market Impact Report

Ukrainian agribusiness shows sustainability can win—even in a war

Kernel’s example is a stark reminder for leaders in all industries to not flinch on sustainability at the first inconvenience

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Highlight Report

Transformation-weary leaders need best-practice platforms to weather economic storms

Weary and worried enterprise leaders need help to overcome transformation fatigue as they tackle the economic headwinds of 2023.

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Market Analysis

HFS Super Seven Services Employers in 2022

Which of the top 16 IT and business services providers were the best employers in the world?

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Horizons Report

HFS Horizons: Process Intelligence Products, 2023

This report evaluates leading process mining and task mining vendors’ capabilities to help enterprises tackle process debt.

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