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Market Analysis

Strategic Analysis of 2016 Energy & Utilities Outsourcing Deals

This report provides our analysis and key takeaways on the Energy & Utilities deals signed in 2016, service providers’ strategies and the state of the overall

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Top 10 Report

HfS Blueprint Report: Salesforce Services 2017

For the 2017 HfS Salesforce Services Blueprint Report we analyze the capabilities and vision of 12 Salesforce services partners.

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Top 10 Report

HfS Blueprint Report: Capital Markets Operations

We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to

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Point of View

How are PLM Service Providers Developing their PLM Capabilities?

In this PoV, we discuss the top strategies adopted by the PLM service providers to expand their PLM business, their key differentiators and the major changes to

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Point of View

Defining the Digital OneOffice Organization

HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.

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Point of View

In 2017, Will Banks Break the Siloes to Better Serve Customers?

For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the

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Top 10 Report

HfS Blueprint Report: Digital Marketing Operations 2016

This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.

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Point of View

Intelligent Automation in HR Services and Solutions

We explore Intelligent Automation examples in HR/HCM in general, and specifically in the recruiting domain.

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Point of View

The 5 Things Leading Salesforce Services Providers Focus on

As we complete the 2017 Salesforce Services Blueprint Report, we share the top focus areas for leading service providers in this market.

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Point of View

The 5 Things Clients Are Demanding from Salesforce Services Providers

As we complete the 2017 Salesforce Services Blueprint Report, we share the top demands for clients in this market.

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Point of View

The 2016 RPA Premier League Table – Transformation Comes to the Fore

This RPA Premier League Table captures the shift toward transformational projects.

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Point of View

Are Automotive OEMs Spending Enough on R&D?

A look the present state of automotive R&D, including trends and spending analysis at an industry, geography and individual automaker level.

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