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Point of View

Integrated IBM Leading with Design-Thinking in Europe

This POV outlines the main take-aways from IBM’s recent analyst event in London in which it outlined its European Global Business Services (GBS) strategy.

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Point of View

Infosys Shows Discovery-to-Decision Platform Innovation with IIP

We discuss the key compelling components of Infosys’ new solution, Infosys Information Platform (IIP) and its implications for the service provider and the in

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Point of View

Infosys Renews Itself For The “As-A-Service Economy” With Panaya

This PoV analyzes the significance of Infosys' acquisition of Panaya and how Infosys is renewing itself for the "as-a-service economy."

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Point of View

Forget About IOT, Are You Ready for IOC?

As attention around IoT gains steam in 2015, this report advises enterprise buyers start thinking about the impact of wearables as well. While these were in the

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Point of View

Insights From Early BPO Adopters of Robotic Process Automation

RPA in BPO is now gaining visibility at the C-level and this report shares insights from 16 early adopting enterprises on why they adopted RPA, what they like

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Point of View

Accenture’s Acquisition of Agilex is a Vote for Change

Acquisition of Agilex brings Federal credentials for digital services and capabilities into Accenture to bring U.S. Government into "As-a-Service" economy.

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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In January 2015

This POV analyzes the 22 deals announced in January for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

Prescribing Telemedicine for Healthcare’s Ills

Dell and Xerox are two service providers combining IT/BPO capabilities with emerging technology vendors to enable "telehealthcare" to help deliver the "triple

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Point of View

Mercer: Making Workday Work

HfS has questioned if companies flocking to Workday are being set up for success, so we took note when HR consulting firm Mercer joined the Workday partner and

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Point of View

A Tale of Two Techies: Implications for Mobility from Microsoft and Apple’s Diverging Results

Apple and Microsoft reported their quarterly earnings last week with wildly divergent results. This PoV explores how their performance was a clear indication is

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Point of View

TCS positions for growth in Europe

This POV highlights TCS’ continued success and investment in Europe, supported by evidence gleaned at the Analyst event in December 2014.

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Point of View

Europe: If You Can’t do Arbitrage, then Automate

New research shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the

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