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Point of View

IBM Watson Extends its Reach with AlchemyAPI

The IBM Watson Group capabilities are extending with the acquisition of AlchemyAPI which brings further natural language processing, visual recognition and to

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Point of View

Using Analytics to Reinforce Strengths and Fill Gaps, Accenture Buys Gapso

Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and and IoT

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Top 10 Report

HfS Blueprint: Progressive Finance & Accounting Business Process Outsourcing Services

The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven and that

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Point of View

OneSource Virtual, Born In The RPA Cloud

These are really exciting times for the services industry, where little upstart “Born in the Cloud” As-a-Service providers can sneak up on the traditional

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Point of View

Achtung! Quest Global Deepens Its Automotive Expertise

Quest Global's acquisition of German engineering services provider EDF GmbH is a sign that this market is moving out of the niche and into the mainstream as up

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Point of View

The “Digital” Litmus Test: Three Traits Your Service Provider Must Possess

Becoming a Digital company is one of the top priorities for the senior leadership of most companies today yet the term is vague at best. This report explores of

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Point of View

How to Assess Service Provider Relationships

This POV describes a relationship framework that can be used to assess service provider relationships. The framework was developed by Dr. John C. Henderson in a

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Point of View

Tech Mahindra’s “Growth Factories” A Promising Investment Strategy For The “As-a-Service Economy”

Tech Mahindra's recent announcement of $150 Million investment in "Growth Factories" initiative is in HfS opinion an example of promising investment strategy it

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Point of View

Breaking New Ground in Analytics as a Service

Health Catalyst, a healthcare analytics vendor, and Allina Health entered a $100 million, 10-year analytics services agreement that brings together people, and

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Point of View

EXL Acquires RPM Direct For Insurance Marketing Secret Sauce

EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance

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Point of View

Mobilizing the Enterprise: Lessons from a Disruptor

Northern Light’s newly unveiled mobile App provides a case study of how digital disruption is unleashed and provides us with identifiable three clear lessons

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Market Analysis

Strategic Analysis Of Asia-Pacific Outsourcing Deals Announced In 2H 2014

This POV analyzes the 45 Asia-Pacific deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.

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