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March 29, 2013 HfS’ State of Outsourcing 2013 Study, conducted with the support of KPMG covers 1355 major enterprise and supplier industry stakeholders.
March 29, 2013 Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.
March 29, 2013 Social media has evolved from its roots in the consumer market into an important set of tools with a broad impact on a variety of business practices.
March 26, 2013 The HfS Research Global IT Trends Survey reveals that in the area of mobility, extending existing solutions to create a mobile user experience for the customer
March 26, 2013 This document introduces HfS Research’s strategic customer experience management (CEM) framework that enables analysis of opportunities for enterprises to CEM
March 25, 2013 The HfS F&A BPO Industry Landscape 2013 uses input from F&A Enterprise Buyer Interviews, Service Provider Briefings and F&A Contract Information, HfS Analysts
March 25, 2013 The F&A BPO HfS Blueprint Report is the first of its kind in the global services industry. Unlike other quadrants and matrices, the HfS Blueprint identifies a
March 25, 2013 In this RapidInsight, we introduce ACOs and discuss how they are structured, which quality metrics are measured, how payments work, how risk is measured, and it
March 19, 2013 IBM recently announced the IBM Customer Experience Lab, a collaboration between IBM Research and Global Business Services (GBS), will focus on three major and
March 14, 2013 The HfS Research Global IT Trends Survey concludes that in Business Intelligence and big data, real-time analysis is the hottest spending trend for 2013.
March 14, 2013 The IT Infrastructure Library has been the subject of heated discussions amongst IT operations departments and IT service providers for the last 10 years.
March 10, 2013 IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
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