Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 31, 2011 If outsourcing is geared to deliver positive changes in efficiency, productivity, cost and quality, what is “innovative” about outsourcing? Are we using a
July 19, 2011 If a CEO’s pronouncements were all the evidence we needed that a business was doing something important, then sustainability would be top of the strategy In
July 17, 2011 Organizations have yet to benefit from one integrated global business services framework for managing outsourcing and shared services. This report, co-authored
July 16, 2011 After years of implementation, the fact that outsourcing triggers a myriad of changes—organization, process, workflow, technology, service levels among still
June 30, 2011 Coverage of the Ultimate State of Outsourcing webinar series including: Key trends and dynamics, “Next” Outsourcing Practices, Demystifying the Value of
June 30, 2011 The most prolific recent changes in the pharmaceutical industry have been the expansion of focus from R&D to sales and marketing and process re-engineering. Our
June 24, 2011 Governance meetings and gainsharing metrics are rarely enough to keep contracts on track. Faced with the tidal waves of change, governance actions can drive or
June 23, 2011 Service integrators are providers that marshal and manage a network of IT providers on your behalf. The trigger to using one centers on how well firms can as to
June 20, 2011 HfS attended ManpowerGroup’s debut analyst and influencer day on June 9 at its headquarters in Milwaukee, Wisconsin. This RAPIDInsight provides a summary of
June 13, 2011 We’ve been holding our collective breaths since 2005, waiting for a barrage of giant Procurement BPO deals. Big engagements are still few and far between, a
June 5, 2011 Karen Paterson's Acrede has a vision of being a leading international payroll service business. Acrede is built around a new technology platform designed to the
May 24, 2011 Banking has gone through some very rough years. It will continue to encounter considerable uphill battles over the unforeseeable future. Rebuilding customer and
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