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Market Analysis

HFS Pulse 2024: The rise of AI-led technology arbitrage and the red herring of IT spending rebound

HFS’ Pulse data is here! Our state-of-the-market summary shows 2024 as the year of AI-led technology arbitrage with a lumpy spending rebound.

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Point of View

Outcome-centric governance is the key to enterprise adoption of GenAI

When operationalizing GenAI, beware of the hype and stay focused on the fundamentals

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Market Analysis

Remote monitoring as a service (RMaaS)

HFS Research frames remote monitoring as a service (RMaaS) as a category of healthcare solutions and services.

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Highlight Report

Infosys’ life sciences ecosystem powers its domain growth over the next two years

Ecosystems have increasingly become a force multiplier to help enterprises accelerate value creation.

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Market Impact Report

Insurers must confront the reality of their CX and move beyond transactional mindsets

400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.

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Highlight Report

A partnership paradigm: Accenture and Vodafone’s shared services 2.0 strategy

Accenture invested $160M to acquire a minority stake in the Vodafone Group and create a joint commercial shared services entity.

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Point of View

How enterprises stand to gain from Wipro’s commitment to GenAI

When enterprise leaders face the kind of paradigm shift GenAI represents, they need suppliers that have tested the waters.

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Data Viewpoint

The bottom-line benefits of GenAI by industry

Playing the waiting game with GenAI means missing out on value. The biggest benefits accrue to those who move fastest.

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Point of View

GenAI for enriching employee experience: So much excitement! So much fear!

Explore GenAI's role in shaping EX: excitement meets fear. Navigate privacy, data, and cultural shifts for a human-centric workplace.

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Market Impact Report

Primary care and rehab practices must adopt ops-tech and services to stay viable

Technology and service penetration for primary care and rehabilitation services is behind the curve and needs immediate attention.

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Point of View

2023 acquisitions by IT service providers reveal growth through transformation

2023 acquisitions provide valuable insight into the technology and consulting sectors' current priorities and future directions.

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Point of View

GBS organizations of the future are growth enablers and resource wells for innovation

The pivotal shift from global to generative business services.

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