Capgemini has had a focus on the media & entertainment industry globally for many years. A recent win for the provision F&A BPO services to NBC Universal International reinforces the leading position that Capgemini has had in this market for the delivery of BPO services. M&E is a challenging industry for BPO as while many of their own products and services are going digital, the processes in areas such as F&A are in many cases much more manual or “analog” even for digital products. Capgemini is building solutions and capabilities to address this internal conflict so as to optimize the results that are possible today for clients in this industry.
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