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Doing Less with More: New Research Shows that Simplifying Workforce Support Services Drives Better Business Outcomes

HfS conducted survey research of nearly 5,000 people working worldwide, collecting details on the type of worker (traditional full time, contractor, or third party service outsourcing staff) as well as their opinions on what is needed to make them more engaged and productive in the workplace. 
 
At the same time, we also assessed human resources service providers in rewards, remuneration, and recognition (including payroll, benefits, and employee contact center outsourcing), interviewing enterprise buyers, users, and multi-process HRO providers of these services.  
 
What we found from both studies was a profound disconnect between workers and employers which has to be having an impact on company top and bottom lines as well as play a role in on-going economic stagnation. We share analyses of these research findings to illustrate these connections and provide practical recommendations to help make the workforce more productive and ultimately drive better business results.

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