Points of View

Embracing Digital Labor Could Release Up to $80 Billion in Resources

Digital labor technologies – such as process robotics and cognitive virtual assistants – offer the federal government a unique opportunity to reallocate significant resources to more value-added activities that improve citizen services. The potential of talent and technology working together has never been greater, with federal departments like NASA already deploying digital labor technologies to enable employees to do more citizen-centered and impactful work.


This report examines the opportunities available to the federal government, supported by the real-world example provided by NASA as an adopter of digital labor technology.

Also in Points of View

Wake up. Technology success is not about the technology

It’s about everything else: Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data. Based on enterprises’ relative technology adoption maturity and their size and pace of technology investment, four...

Make Use of the Pandemic Shock to Remove the “Friction” in F&A

Finance is no longer a back-office function. More than 80% of the 30 senior finance executives that participated in the recent Capgemini-supported HFS digital roundtable ranked “enabling enterprise top-line growth” as the #1 objective for their finance departments going into...

Join thousands of other users
already using HFS Research