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Digital labor technologies – such as process robotics and cognitive virtual assistants – offer the federal government a unique opportunity to reallocate significant resources to more value-added activities that improve citizen services. The potential of talent and technology working together has never been greater, with federal departments like NASA already deploying digital labor technologies to enable employees to do more citizen-centered and impactful work.
This report examines the opportunities available to the federal government, supported by the real-world example provided by NASA as an adopter of digital labor technology.