Competitive Intelligence

EY: Services Capabilities for F&A Services-as-Software™, 2026

The EY: Services Capabilities for F&A Services-as-Software™, 2026 competitive intelligence profile is for CFOs, finance transformation leaders, and sourcing executives evaluating EY’s agentic AI-enabled F&A services capabilities.

Three-tier horizontal segmented diagram (the HFS Horizons placement chart) paired with a highlight panel on the right. The chart plots 17 F&A service providers into three horizontal bands. The left vertical axis is labeled "Innovation scope," progressing bottom to top through Functional, Enterprise, and Ecosystem. The right vertical axis is labeled "Value aspiration," progressing bottom to top through Digital, Experience, and Growth. Horizon 3, Market Leaders, the top band, lists Accenture, Capgemini, Deloitte, EXL, EY, Genpact, IBM, Infosys, and TCS (Tata Consultancy Services). Horizon 2, Enterprise Innovators, the middle band, lists Cognizant, KPMG, PwC, Sutherland, and Wipro. Horizon 1, Disruptors, the bottom band, lists Pierian, TP, and Tech Mahindra. A footnote states that all service providers within a Horizon are listed alphabetically. To the right, a purple highlight box shows the EY logo and tagline "Shape the future with confidence" labeled "Horizon 3 Market Leader" with the subtitle "Rewiring finance around AI, autonomy, and outcomes." Below it, a pull quote reads that EY applies agentic AI across tax, controllership, FP&A, and finance operations to reshape finance execution and decision support. A paragraph beneath explains that the HFS Horizons: F&A Services-as-Software™, 2026 research evaluates how F&A service providers are evolving from task-based delivery to software-enabled, continuously operating service models that help CFOs achieve sustained business value, assessing the capabilities of 17 service providers across the F&A services value chain using the "why, what, how, and so what" framework. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about EY’s services capabilities for F&A services-as-software

Six-panel fact grid titled "Key facts about EY's services capabilities for F&A services-as-software." Panel 1, F&A portfolio mix: finance transformation, finance managed services, controllership, FP&A, tax, treasury, risk, and finance data modernization; commercial models are weighted toward hybrid and managed services, with growing adoption of platform-enabled and outcome-linked delivery. Panel 2, Mergers and acquisitions (2023-2026): no recent acquisitions. Panel 3, Key clients: number of F&A clients, confidential; key clients include a global telecommunications provider, a global pharmaceutical company, a multinational life sciences company, a global media and entertainment company, and a multinational technology company. Panel 4, Partnerships: Microsoft, SAP, NVIDIA, IBM, BlackLine, HighRadius, Hypatos, and ServiceNow. Panel 5, Global operations and resources: F&A headcount, 30,000+; number of delivery and innovation centers, 15+; locations of centers by major geos span North America, EMEA, APAC, and LATAM, with key centers in India, the Philippines, Poland, Argentina, and Costa Rica. Panel 6, Flagship internal IP: the EY.ai Finance Platform, EY.ai Agentic Platform, EY.ai Value Blueprints, Finance Data Intelligence (FDI), Global Tax Platform (GTP), and EY.ai Products covering controllership, FP&A, treasury, transactional finance, and risk. Source: HFS Research, 2026.

Source: HFS Research, 2026

EY’s performance in the study and HFS’ views of its strengths and development opportunities for services capabilities for F&A services-as-software

Composite exhibit titled "EY's performance in the study and HFS' views of its strengths and development opportunities for services capabilities for F&A services-as-software." On the left, a small three-band horizontal Horizons diagram repeats the placement framework, with "Horizon 3 – Market Leader" bolded at the top band and showing the EY logo and tagline, while "Horizon 2 – Enterprise Innovator" and "Horizon 1 – Disruptor" appear grayed out in the middle and bottom bands. On the right, a Strengths list gives five points: agentic AI embedded across multiple finance domains, demonstrating capabilities across tax, controllership, FP&A, risk, and transactional finance rather than isolated use cases; tax remaining a distinctive strength through agent-enabled compliance, reporting, provision, and regulatory monitoring capabilities; FP&A and controllership use cases extending beyond process automation, with examples including forecasting, variance analysis, reconciliations, close activities, journal controls, and reporting generation that illustrate how AI can support finance decision making and governance; Design for Zero giving a snapshot of the future finance operating model by linking data, governance, AI agents, and managed services into a coherent perspective on how finance organizations may evolve over time; and client and partner kudos, with clients recognizing EY for combining its finance expertise with collaborative engagements and transformation leadership, and partners valuing its strong alliance ecosystem, global reach, and deep business and technology expertise. A Development opportunities list gives three points: proof points of finance operations getting less emphasis than tax, controllership, and FP&A, where the strongest demonstrations are seen, with extending the same level of agentic capability across transaction-intensive finance processes needed to further strengthen the end-to-end finance proposition; proprietary products still closely tied to transformation-led engagements, appearing most powerful when deployed as part of larger EY-led transformation and managed services programs, with greater standalone product adoption able to strengthen the Services-as-Software™ narrative; and client and partner critiques, with clients expecting the firm to accelerate execution at scale while driving stronger organizational adoption and a more consistent global delivery experience, and partners encouraging it to accelerate ecosystem execution through stronger go-to-market alignment, broader technical depth, and greater market visibility. Source: HFS Research, 2026.

Source: HFS Research, 2026

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