Top 10 Reports

HfS Benchmark Report: Detailed assessment of the 10 leading RPA products


The market for enterprise robotic software and services is growing at a breakneck pace of 47% growth in 2018 to surpass $1.5 billion. However, there are growing questions about whether RPA can deliver on promised ROI and outcomes, especially with most RPA initiatives continuing to be small and piecemeal, and most industry consultants and analysts lacking genuine product knowledge to give enterprises the full picture of their RPA options. In addition, HfS research shows that satisfaction with RPA deployments is mixed, with 40% of C-Suite leaders in the Global 2000 declaring a strong satisfaction experience with their current RPA experiences, a further 30% are somewhat satisfied, while 30% of early adopters express dissatisfaction.


With the mission to dispel this confusion and uncover the truth to successful RPA deployment, we conducted first of its kind RPA CX research. We surveyed 359 clients and product partners across 10 leading RPA products and benchmarked CX across 40+ dimensions (six key dimensions and 36 sub-dimensions). We also conducted analyst interviews with several of the survey respondents to go beyond the data.



This report takes a comprehensive look at 10 leading RPA products and evaluates them on the following six dimensions:

  1. Features and functionality
  2. Integration and support
  3. Security and compliance
  4. Flexibility and scalability
  5. Embedding intelligence
  6. Achieving business outcomes


The benchmarks provided in the report are designed to be helpful starting points in making RPA product selection and related decisions.



Executive leaders and business unit leaders, technology leaders, R&D leaders, management consultants, investment professionals, advisors, and service providers who are looking at RPA as a value creation lever



AntWorks, Automation Anywhere, Blue Prism, Kofax, Kryon, NICE, Pega, Thoughtonomy, UiPath, and Workfusion



  • Introduction and research methodology
  • Executive summary
  • Detailed RPA CX benchmarks
  • RPA product profiles
  • Emerging best practices
  • Survey demographics

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