Points of View

HfS FORA New York: are we just kicking the can of job elimination down the road?

The HfS FORA event in New York focused on actions enterprises must take to understand the importance of these change-agents and emerging technologies, and how to apply them to their businesses effectively. It also explored the pace of change: how fast is it really happening, when balancing all the hype, promoted business cases and rhetoric from consultants, services providers and software suppliers?  Never has there been a greater need for a mature industry conversation that’s free from sales propaganda.

 

This is a record of the key findings from the event, examining what organization’s need to do to keep thriving in today’s disruptive world. How should data best be used to help see through the digital fog that has descended on the operations world?  And how can better gains be made with the help of HfS’ Touchless OneOffice conceptual framework, which is redefining business operations?

Sign in to view or download this research.

Login

Lost your password?

Register

Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

Slay your legacy dragons to go “straight-to-digital” with an integrated OneOffice technology platform

Our extensive research of Global 2000 organizations reveal that less than 30% of enterprises have seen tangible value from emerging technologies across their cloud, AI (artificial intelligence), analytics, edge computing, and blockchain initiatives. However, organizations that “strongly agree” to the...

Call center worker power is sustaining the in-office model

70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services The benefits of digital services are all about being faster, cheaper, and more profitable—and the work-from-anywhere (WFA) economy had a huge impact on call center services. In short,...

Join thousands of other users
already using HFS Research